Senior IT Support Consultant

at  RightStaff Employment Solutions

JOB OVERVIEW

• Date Posted: Posted 23 hours ago
• Location: Johannesburg, Gauteng
• Job Title: Senior IT Support Consultant
• Salary: R35,000 - R40,000
• Education Level: Diploma
• Job Level: Senior
• Minimum Experience: 5- 7 Years

QUALIFICATIONS:

• At least a Matriculation certificate.
• International MCSE / MCSA or equivalent certification
• A+, Server+, N+ or similar qualification an advantage.
• Networking and Firewall experience advantageous.

KNOWLEDGE AND EXPERIENCE:

• Excellent understanding of Windows Event logs and how to identify problems.
• Excellent troubleshooting skills.
• Excellent communication skills
• Knowledge of backup solutions like Veeam and other backup applications (configuration, use and troubleshooting).
• Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
• Advanced knowledge of Active Directory.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers and Networking).
• Working knowledge of server hardware systems such as RAID.
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCPIP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• At least 5 years server support and maintenance experience.

• Install, configure and support all Microsoft server operating systems.
• Install, configure and support all Microsoft and other application software.
• General hardware installation and troubleshooting (Server and Networking).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Respond to and resolve support calls via remote connection.
• Be able to assist customers telephonically.
• Remote administration of servers and networks.
• Compile server and networking configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and remediation thereof.
• Assist with management of the support team and provide 2nd line escalation for technical issues (from helpdesk support engineers).