Location: Belgium - Zaventem | Job-ID: 208531 | Contract type: Standard | Business Unit: System Engineering & Technicians

LIFE ON THE TEAM

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software breakfix experience?
If so, then we would like to discuss your next career move!
We are currently seeking an IT Workplace/Desktop Engineer for one of our key customers, based in Louvain-La-Neuve. You will provide expertise for the evolution and management of the workstation environment. Mainly Microsoft based, our client is deploying Office 365 across its offices and production plants.

USER (EMPLOYEE) EXPERIENCE ACTIVITIES

• Ensure tickets are solved within Business agreed SLAs & KPIs.
• Support & enhance user’s IT knowledge by translating technical concepts into easy-to understand terms.
• Perform and maintain on-going communication with users (status update, requesting new information, performing additional troubleshooting steps provided by technical support groups etc.) with the purpose of ensuring IT resolution of tickets within agreed terms.
• Perform and maintain on-going communication with technical/functional support groups with the purpose of ensuring IT resolution of tickets within agreed terms.
• Gather feedback from users regarding improvement ideas for IT operations processes and user experience interactions.

CURRENT INFORMATION FOR OUR APPLICANTS

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

ABOUT US

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

winningtogether #peoplematte

The immediate focus task will be to provide guidance and expertise on the creation of standard software builds, on their management and maintenance as well as on the management of software distribution solutions, aligned with a global strategy.
Part of the overall IT Operations team, he/she will also support the company-wide rollout of Office 365 Components (SharePoint Online, OneDrive, Azure AD and Office 365) on the desktop side and of Software distribution solution such as SCCM or Tanium.
He/she will also be asked to provide help and expertise remotely or on site to His/her colleagues located in the other countries. When required, he/she will also provide end-user software and hardware support to employees and assist the central IT department with site administration tasks of the offices.