Senior IT Support Specialist

at  Huuuge Games

JOIN THE HUUUGE GAMES TEAM IN WARSAW!

We’re seeking a main IT Support Specialist to join our Warsaw office. We have the perfect spot if you’re a tech-savvy professional who loves solving problems and supporting teams with your IT wizardry. Dive into a role where you’ll manage, troubleshoot, and optimize our IT operations, ensuring everything tech-related runs as smoothly as gameplay. Ready to make a significant impact in a dynamic environment? Play your part at Huuuge Games!

• Getting workstations set up and keeping them running smoothly
• Solving problems with hardware and networks
• Dealing with the whole process of buying, replacing, and keeping track of hardware and software
• Providing technical support for all sorts of software, mobile devices, and other hardware issues
• Helping out remote users with their problems
• Making sure to respond to requests and issues in a timely manner
• Trying out new technologies
• Provide expert-level support for the most complex and critical issues related to hardware, software, and network connectivity, and act as a technical mentor to other IT support team members
• Design and implement IT support processes and procedures that align with industry best practices and support business objectives
• Analyze and optimize the performance and security of the IT support environment, and recommend improvements and enhancements as needed
• Develop and maintain relationships with key stakeholders, such as department heads and business unit leaders, and provide guidance and recommendations on IT support issues
• Manage the deployment of new hardware and software technologies to support the organization’s evolving needs, and ensure they are properly integrated and supported by the IT support team
• Be a replacement for a manager in case it’s needed.
• Being responsible for ticket progress, monitoring, and escalation process