Senior IT Support Specialist

at  MSP Hire Inc

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we’re trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
Join our dynamic team as a Senior IT Engineer where you’ll take charge of escalations from our helpdesk team and deliver advanced technical support to our valued clients. We’re searching for a seasoned IT professional who not only sees the bigger picture but also approaches their role with utmost seriousness, consistently achieving results that make a difference.
Candidates should excel in managing multiple priorities simultaneously, possess keen attention to detail, and demonstrate exceptional customer service skills with clear communication abilities. We value individuals with a continuous improvement mindset and a collaborative team-player attitude.
If you’re passionate about making a positive impact in the IT field, we want to hear from you. Apply now and be part of our innovative team!

Take escalation tickets from the helpdesk

Handle Tier 2 tickets including but not limited to:

• Network Issues / Outages
• Backup and Disaster Recovery Review / Maintenance Restores / Deploying
• Security Solution Review / Maintaining / Deploying