Senior IT Technician

at  Adams Adams

SKILLS AND KNOWLEDGE

Theincumbent must have proficient knowledge in the following areas:

• Computer hardware and software systems and programs
• Computer networks, network administration and network installation
• Troubleshooting
• Computer viruses and security
• E-mail and internet program
• Office 365 installation, troubleshooting and suppor
• An efficient communicator written and verbal
• Ability to analyse and solve problems and make decisions
• Work effectively in a team
• Excellent time management skills
• Knowledge of Apple and Android operating systems
• Helpdesk systems – Incident and Problem management process

Ensure technology is accessible and equipped with current hardware and software

• Troubleshoot and install hardware, software and network operating system
• Troubleshoot and install mobile phones and tablets
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is currentMonitor and maintain technology to ensure maximum access
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff
• Install and maintain workstations
• Provide network accounts and passwords as required
• Monitor security of desktop technology
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Setup and support of client meeting rooms