Senior IT Technician

at  Cotteswold Dairy

SENIOR IT TECHNICIAN

Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop.
Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting.
You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions.
Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen’s terms.

SENIOR IT TECHNICIAN SKILLS

The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development.
You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement.

THE SENIOR IT TECHNICIAN ROLE

Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover:

• Co-ordination of systems, software and hardware
• The timely delivery of projects
• Fault finding and implementation of solutions
• Accurate and detailed reporting
• Ensuring compliance with applicable laws, codes of practice and regulations
• Maintenance and development of infrastructure
• Deputising for the IT Manager in their absence
• Supervision and mentorship of the IT Technician

Please see the job description for full details of this role (available on www.cotteswold-dairy.co.uk/careers)