Senior IT Technician

at  Spotify

We are looking for a Senior IT Technician to help scale our support operations in our dynamic distributed workforce. Our team manages the entire workplace IT experience for all Spotify employees globally and provides a seamless and productive environment for both office and remote workers. In this role, you’ll have the opportunity to help increase efficiencies, discover and test new solutions to enhance the IT experience at Spotify, and be at the forefront of supporting company-wide IT needs to ensure they are in alignment with our company mission.
Location
Stockholm
Job type
Permanent

What You’ll Do

• Be responsible for the services and products owned by the Workplace IT using our framework
• Manage escalated requests (third level IT Support) and give in person and remote support on hardware and software problems to fellow Spotify employees
• Handle maintenance and administration of i.e Google Workspace, JAMF and centralized user management (LDAP)
• Develop and continuously improve our support channels
• Measure performance and present your findings and suggestions for improvement
• Work closely and motivate changes with other teams to make sure alignment remains and develops on a global scale within the IT Support area
• Continuously develop the governance of support documentation and guides
• Suggest, drive and participate in initiatives and projects
• Collaborate with Spotify IT vendors and partners
• Assist with tech procurement and financial controls in special cases, and follow up
• Drive the IT Support scope in office builds and refreshes
• Mentor junior colleagues within Workplace IT
• Drive and support the leads with the hiring process of new workplace IT colleagues
• Build support training materials and conduct training sessions

Who You Are

• 5+ years of experience working in the IT Operations/Support environment
• You have proven experience in supporting macOS and Windows based systems
• You love to give personal, customer focused support to help people solve technical problems
• You have in-depth knowledge of client and software deployment
• You have an understanding of network topologies and protocols
• You have in depth experience of using Terminal
• You are fluent in English, in speaking and in writing
• You are a curious person and a fast learner and enjoy diving into new technologies
• You are an analytical troubleshooter that suggests and implements improvements
• You are a great teammate that actively drives collaboration to find solutions to problems
• You are self-motivated with the ability to work independently and drive others to do the same
• You are dependable, have a sense of urgency and are able to meet multiple deadlines in multiple projects
• You have superb communication and customer support skills, maintaining and creating a professional demeanor at all levels of the business
• You are willing and eager to learn and to drive and suggest your development
• You are flexible and willing to adapt to fast and often occurring changes

Where You’ll Be

• This role will be based in our Stockholm office

Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 500 million users.
Learn more about our cultur

• Be responsible for the services and products owned by the Workplace IT using our framework
• Manage escalated requests (third level IT Support) and give in person and remote support on hardware and software problems to fellow Spotify employees
• Handle maintenance and administration of i.e Google Workspace, JAMF and centralized user management (LDAP)
• Develop and continuously improve our support channels
• Measure performance and present your findings and suggestions for improvement
• Work closely and motivate changes with other teams to make sure alignment remains and develops on a global scale within the IT Support area
• Continuously develop the governance of support documentation and guides
• Suggest, drive and participate in initiatives and projects
• Collaborate with Spotify IT vendors and partners
• Assist with tech procurement and financial controls in special cases, and follow up
• Drive the IT Support scope in office builds and refreshes
• Mentor junior colleagues within Workplace IT
• Drive and support the leads with the hiring process of new workplace IT colleagues
• Build support training materials and conduct training session