Senior IT Technician

at  TeamLogic IT Richmond VA

IT TECHNICIAN III REQUIREMENTS:

• Prior Managed Services Provider Experience preferred
• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Experience writing proposals for technical solutions to fulfill business needs.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with UTM firewalls a plus.
• Experience with cloud platforms(Azure/AWS) and migrations a plus. Certifications preferred.
• Ninja RMM and Autotask PSA Experience a plus
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Sales Engineering experience a plus.
• Microsoft Server certification preferred.
• Microsoft Desktop operating systems certification preferred.
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA Net+, CompTIA Cloud+, and/or CompTIA Security+ certifications preferred.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.