Senior Jira Cloud System Engineer (m/f/x)

at  Dynatrace

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees.
Job Description
Are you an agile enthusiast who would like to use your Atlassian tooling know-how in a large-scale and fast-growing organization? Do you think it’s exciting to support the whole R&D organization over 1k5 people on the development of a single product platform? Do you think you could contribute with your Atlassian Jira expertise to make collaboration within R&D as efficient and pleasant as possible?
Our stakeholders like VP of engineering, Dev Directors, Program Managers, Agile Coaches, and all dev teams, continuously enhance our internal large-scale agile framework. For this it is important to continuously adapt and develop our tooling like Jira. Therefore, we are looking for a Jira Cloud Expert to support our organization needs by guiding others on what is possible and driving the solutions that are improving the collaboration and reporting.

Qualifications

• Technical studies related to Computer Science or similar experience
• 5+ years of experience in software development and/or software support/ administration
• Practical experience in Jira/Confluence use
• Experience in Jira/Confluence administration or support of Jira & Confluence
• Atlassian Certifications would be an advantage
• Strong communication skills
• Teamwork experience
• Openness and efficiency in dealing with partners and working across various locations and countries.
• Good English skill

• Collaborate with requestors, stakeholders and rest of the organization what needs (What) that can Jira/Confluence can satisfy
• Together with the rest of the team, design solutions (How) to the needs which will enable support our R&D organization
• Maintain excellent communication within the team and all parties around
• You take E2E ownership of the implementation changes, ensure their go-live, and monitor the success of further optimization and development
• Together with the rest of the team, you provide all support needed to the organization on daily basis
• Cooperate with Atlassian and vendors and partners on support requests and license adjustments
• Provide the right security measures needed for Jira/Confluence to protect Dynatrace from data leakage
• You proactively drive changes to how we use Jira/Confluence to maintain the reasonable level of maintenance needed for our organization

Qualifications

• Technical studies related to Computer Science or similar experience
• 5+ years of experience in software development and/or software support/ administration
• Practical experience in Jira/Confluence use
• Experience in Jira/Confluence administration or support of Jira & Confluence
• Atlassian Certifications would be an advantage
• Strong communication skills
• Teamwork experience
• Openness and efficiency in dealing with partners and working across various locations and countries.
• Good English skills

Additional Information