Senior Lawyer – Consumer Banking Legal Team

at  Lloyds Banking Group

End Date
Wednesday 12 June 2024
Salary Range
£107,508 - £126,480
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
JOB TITLE: Senior Lawyer – Consumer Banking Legal Team
LOCATION(S): Halifax, Leeds, Bristol, Edinburgh
WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs.
This is an excellent opportunity for a qualified and experienced Lawyer to join a positive and pragmatic legal team. We work hand in hand with the Everyday Banking business areas which focus on UK personal retail bank and savings accounts and supporting services. You would report to the Head of the Everyday Banking Legal team and work at a senior level, assisting the team Head to manage stakeholder relationships and able to work collaboratively with peers in this and other teams to bring about major transformational projects and implementation of new regulation and law.
At Lloyds Banking Group, we’re transforming our business to deliver to customers a first-class digital experience backed with great channel assistance and attractive, innovative products.
Lloyds Banking Group has around 35 million retail banking and savings customers, making it one of the largest banks in the UK. The Everyday Banking legal team advises on a wide variety of retail banking initiatives, including new and existing products and services, developments to customer servicing channels, plus new law and regulation, adding value to core business areas of the Group.
Job Description
About this opportunity:

The Everyday Banking legal team is part of the Consumer Division of the Legal & Secretariat Community. We challenge ourselves, and will welcome someone who’s curious, versatile and enthusiastic, and wants to work at the heart of the Everyday Banking business.

• Your focus will be on the wide range of issues that affect personal bank and savings accounts.
• This focus will include some product-related payment and delivery issues, where the Everyday Banking lawyers often work alongside and in collaboration with specialist colleagues in other legal teams.
• You’ll also support transformation projects, assisting in the delivery of changes to products and services.
• You’ll offer insightful legal expertise and commercial advice to business partners in Everyday Banking and their support areas, and facilitate the delivery of excellent outcomes for customers and for LBG. As part of this you’ll develop a good understanding of the personal bank and savings accounts offered by the different brands within LBG, including the systems they run on, plus some appreciation of common processes and customer journeys.
• You’ll have technical knowledge of retail banking law, general consumer law, FCA principles and rules (including the Handbook, BCOBS and CONC), Payment Services Regulations, Payment Accounts Regulations, consumer credit (overdrafts), HMRC’s cash ISA rules and other requirements applying to the products and services we support, plus some appreciation of underlying industry arrangements such as the LINK schemes, Open Banking and banking services through Post Offices and banking hubs. This will include an understanding of the higher standards of customer treatment expected under Consumer Duty. (If you are not familiar with the detail of all of these, but have some relevant expertise, transferable skills and are keen to learn, we are also happy to consider your application.)
• You’ll have sound legal, commercial and risk judgment.
• You’ll build effective working partnerships and consensus across a variety of functions, proactively challenging, advising and influencing business managers on legal issues.
• You’ll use your technical expertise and experience to provide specialist training or mentoring to others.
• You’ll also be required to deputise for other lawyers, and may have from time to time some line management responsibilities.
• You’ll thrive on challenge and be able to balance multiple competing demands.
• You’ll collaborate with other legal teams and join Consumer Legal initiatives and Legal & Secretariat community projects.
• We’ll look for you to focus on growing your own capabilities and investing in your personal development, including through opportunities within the team given our wide remit.

What you’ll be doing:

As a senior lawyer in the team, you’ll advise on all aspects of the Everyday Banking bank accounts (including overdrafts) and savings products as well as ancillary services and propositions. This includes supporting on:

• Account conditions (both drafting and for conditions reviews);
• New products and product changes;
• Ancillary services and propositions such as insurances for packaged bank accounts, safe custody and prize draws (with a willingness to learn about new law for novel proposals, and occasional need to support business areas on related contracts);
• Digital, branch and telephony journeys;
• Legal requirements, and legal developments (including applying those developments to LBG products and processes);
• FCA and relevant PRA requirements (and developments) including BCOBS, PERG, FSCS, complaints, consumer duty, branch/ATM closures and access to cash;
• Overdraft collections and recoveries (including customers in financial difficulty);
• Legal risks (including ensuring these are appropriately raised, reported, escalated and shared);
• Training needs of the businesses we support;
• Customer complaints; and
• Rectifications and remediations.

You’ll need to deliver technical legal input to influence projects, with a significant impact across LBG. This means working collaboratively with lawyers across the legal community to provide joined up legal support.

In addition, you will:

• Assist in dealings with the FCA, PRA and other regulatory and trade bodies. This may involve help crafting external thinking on new and changing regulation and legislation;
• Work in partnership with other Group, Divisional and Business divisions;
• Help to deliver the engagement model between Legal and our customers; and
• Initiate, lead and participate in Legal and Secretariat community projects and development initiatives.

About working for us:
You’ll join a supportive and collaborative team. As a team we have a huge amount of knowledge and experience which we’re very willing to share. This role should therefore give you opportunities to grow and learn.
We’re focused on creating a purpose driven culture, and building a workforce which reflects the diversity of the customers and communities we serve, and where all colleagues can make a real difference. In return for your expertise, as a valued member of the team, we’ll support your growth in your legal knowledge and broader experience of and insight to the Everyday Banking business and its work.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We align with the Disability Confident Scheme.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details