Senior Learning & Development Administrator

at  Worcestershire Acute Hospitals NHS Trust

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST JOB DESCRIPTION Post Title: Senior Learning & Development Administrator Pay Band: Band 4 Hours: Full Time - 37.5 hours Contract: Permanent Location / Department: Learning & Development , Charles Hastings Education Centre, Worcester Royal Hospital, Worcester. Accountable to: Assistant Director People & Culture Reports to: Learning & Development Manager Ref: Key Working Relationships: Internal: L&D Administration Team, Workforce Information Team, Compliance Reporting Team, Trainers across the Trust, Leadership and Organisational Development Team External: Training providers Liaises with: All Divisions/Departments within the Trust Risk Assessment: This role requires sitting for a substantial periods of work time with use of a VDU, keyboard and telephone. There is requirement for significant concentration, with high attention to detail, with frequent interruptions. Occasional exposure to distressing or emotional circumstances.
Occasional exposure to unpleasant working conditions, such as rude or aggressive customers Job Purpose: To lead, plan and co-ordinate training events and courses for Learning and Development Team as directed by Learning and Development Manager and as part of the Trust Education Academy. The post holder is expected to manage their own workload and that of the Learning and Development Administration Team, work on their own initiative and problem solve. To deputise for the Learning & Development Manager in their absence. Key Duties: Main Responsibilities: You will be responsible for the line management and supervision of the learning & development administration team.
In addition, you will support the Learning & Development team in carrying out audits for key learning and training activities. Including the production of bespoke data and contributing to reports and projects to support the learning & development wider portfolio. To provide ad-hoc cover for the Learning & Development Manager as required. Support the Learning & Development Manager to co-ordinate and facilitate the Trust Induction programme.
To contribute to the efficient operation of learning and development management systems through the accurate inputting of data and the regular extraction of reports. To undertake the organisation and coordination of training events, liaising with trainers, L&D Manager, participants and venues as required, ensuring all arrangements are carried out efficiently and promptly, and using initiative to resolve problems. Implement policies or processes in own work area. Taking an active role in working groups and proposing changes to working practices or procedures that may impact on Trusts procuredures and work programmes within Learning & Development.
Managerial Responsibilities: Act as a positive role model for the L&D administration team. Develop and empower all members of the L&D admin team to perform to high standards and innovate. To line manage and provide leardership to the L&D administration team including carrying out appraisals and managing absence. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery.
Ensure specific equality objective are included in PDRs Develop a working culture that ensures Health & Wellbeing and promotes a Great Place to Work and Learning for staff. Communication Responsibilities: Develop channels and mechanisms for clear communication across the Trust for the L&D services. Manage feedback and compliants from customers/learners/staff and seek to resolve issues in a proactive and customer orientated manner. This may require tact or persuasive skills or there may be barriers to understanding.
Educational Responsibilities: Develop and maintain knowledge of ESR learning management system by attending the West Midlands Regional Special Interest Group for ESR Learning Management. Be responsible for communicating ESR enhancements/update to processes to the L&D administrative team. To ensure your training requirements are up to date Note: The post-holder may be required to carry out any other duties appropriate to the Grade. Any major changes will be made in consultation with the post-holder.
Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties.
Any such changes will be made in discussion with the post holder in the light of service needs. Competence: The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct: All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration.
Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management: All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users.
Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety: Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control: Employees must accept personal responsibility and accountability for Infection Prevention and Control practice.
Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy: The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking.
A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staffresidences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks.
Risk Management: It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults: You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence

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