Senior Learning & Development Manager

at  Cognigy

Düsseldorf, Nordrhein-Westfalen, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate15 Aug, 2024Not Specified16 May, 2024N/ASkills Analysis,Teams,Gap AnalysisNoNo
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Description:

ABOUT COGNIGY

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

SKILLS ANALYSIS AND GAP IDENTIFICATION:

  • Conduct comprehensive skills assessments to understand the current capabilities of individual employees and teams across various functions.
  • Perform skills gap analysis to identify areas for improvement and development opportunities aligned with business goals.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

Software Engineering

Graduate

Proficient

1

Düsseldorf, Germany