Senior Learning Specialist

at  Xylem

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Senior Learning Specialist act as a key advisory support to the employees at Xylem, and is responsible for effective and efficient resolution of their Learning related requests across Global Learning Services Processes in Workday LMS.

Key Responsibilities

• Ensure LMS is maintained and updated as per the agreed target operating model
• Handle Employee, Manager and HR inquiries related to learning support in scope
• Investigate on requests which cannot be resolved by analyzing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved
• Follow up on resolution and inform customer on status
• Support HR with demand planning/learning needs analysis (reports, analytics)
• Prioritize and solve issues in the spirit of Employee Experience
• Act as escalation point of contact within the team
• Comply with policies and procedures and service levels
• Share knowledge and best practices within HR teams
• Track customer queries according to standard operating procedures and produce reports if needed
• Review and ensure regular maintenance and update of SOPs in scope
• Support the business as per the agreed target operating model with the reporting capability improvements
• Support our strategic human capital enablement program (Workday LMS rollout – support data collection, validation, testing activities)
• Provide input and support to build and maintain our Knowledge Base Articles for Learning area
• Identify opportunities for improvement, standardization
• Review current process as well as external best practices to continuously improve the learning administration processes
• Deliver training for local learning specialists and coordinate training support activities in order to secure global alignment
• Execute assigned project activities
• Execute assigned operational activities

Key Competencies/Skills required

• Cultivates Innovation
• Collaborates cross-functionally
• Communicates effectively
• Customer focus
• Nimble learning
• Drive results
• Attentions to details

Qualifications: Education, Experience

• Bachelor’s Degree in Human resources or related field preferred
• 3+ years HR working experience
• Learning project support experience related to HR Learning system a plus
• Experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar is an advantage
• Experience with HR Technology, Workday a plus
• Ideally experience working across multiple HR domains
• Knowledge of Learning processes
• Fluency in English
• Travel: some travel might be required

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world

• Ensure LMS is maintained and updated as per the agreed target operating model
• Handle Employee, Manager and HR inquiries related to learning support in scope
• Investigate on requests which cannot be resolved by analyzing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved
• Follow up on resolution and inform customer on status
• Support HR with demand planning/learning needs analysis (reports, analytics)
• Prioritize and solve issues in the spirit of Employee Experience
• Act as escalation point of contact within the team
• Comply with policies and procedures and service levels
• Share knowledge and best practices within HR teams
• Track customer queries according to standard operating procedures and produce reports if needed
• Review and ensure regular maintenance and update of SOPs in scope
• Support the business as per the agreed target operating model with the reporting capability improvements
• Support our strategic human capital enablement program (Workday LMS rollout – support data collection, validation, testing activities)
• Provide input and support to build and maintain our Knowledge Base Articles for Learning area
• Identify opportunities for improvement, standardization
• Review current process as well as external best practices to continuously improve the learning administration processes
• Deliver training for local learning specialists and coordinate training support activities in order to secure global alignment
• Execute assigned project activities
• Execute assigned operational activitie