Senior Linux Systems Administrator (2)

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description

RESPONSIBILITIES

• Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both Australia regulated markets and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, THE TEAM IS AFTER SOMEONE WITH

• A strong background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
• Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
• Solid experience with Linux (RedHat and derivatives like CentOS)
• Working level knowledge of at least one: Python, Bash, Ruby, JavaScript
• ServiceNow development experience is desirable.
• Strong experience with service troubleshooting, covering web front-end, Systems, Databases and Networks.
• Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
• Familiarity with administrating MySQL, MariaDB, Postgres or similar technologies; proficiency preferred.
• Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
• Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
• Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, SNMP, Puppet, Ansible, Splunk) is desirable.
• Understanding of ITIL v3 framework and how it applies to incident, problem and change.