Senior Logistics Specialist

at  SWORD Health

INTRODUCTION:

The Senior Logistics Specialist has experience with distribution, warehousing, and order fulfillment and relies on data-driven decision-making. The Senior Logistics Specialist is accountable for communicating between Sword Health and the carriers to ensure the order fulfillment process is carried out. The Senior Logistics Specialist will ensure the distribution operations occur in a smooth, timely, and cost-effective manner and guarantee compliance with all company guidelines, policies, and regulations.

WHO ARE WE?

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.
Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

• Responsible for the order fulfillment and distribution operations of the day-to-day operations.
• Manage logistics operations and stakeholders such as freight forwarders and couriers.
• Maintain relationships with vendors and logistics service providers.
• Negotiate with carriers, warehouse providers, and other stakeholders to secure favorable terms and conditions for Sword.
• Develop and implement logistics strategies to improve efficiency and reduce costs.
• Collaborate with cross-functional teams to ensure timely delivery of goods and resolve any issues.
• Monitor daily delivery report alerts to carriers to ensure shipments are on track to meet expected delivery dates for inbound and outbound shipments;
• Contact carriers to resolve any red flag shipments and be able to quantify and qualify issues to address them to upper management;
• Responsible for logging and following up with carriers for damaged and lost product claims to ensure reimbursements
• Ensure compliance with all regulatory and safety requirements.