Senior Manager, Business Operations

at  Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for ensuring that unit standards are maintained in terms of customer profitability, pricing, contracts and equipment investments. Collaborates on the development and implementation of customer and contract performance metrics and tools. Analyzes prospective customer agreements to assess profitability and risk; makes recommendations to improve profitability where needed. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

EDUCATION

Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

5-7 Years

• Analyzes actual results against expected performance and communicates areas for improvement.
• Develops, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability, where needed.
• Reviews and analyzes forecasts and recommends changes where appropriate. Updates forecasts with new developments to provide management with a current perspective of the business.
• Provides training and education to lower-level management, exempt and non-exempt team members on metrics and tools to improve financial performance.
• Collaborates with other operational departments such as Tech Ops, Construction and Business Services to ensure resources are available to support their daily needs and special projects.
• Works on expense budgets for unit.
• Hires, trains, evaluates, coaches and counsels staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.