Senior Manager Business Operations

at  TerraPay

WHO ARE WE?

TerraPay is a leading innovator in the world of mobile-first payments, transcending boundaries to provide lightning-fast financial solutions. Our dynamic Cross-Border Mobile Payments Network empowers licensed financial institutions, organizations, and merchants to conduct real-time money transfers, merchant payments, and push transactions globally. We have garnered the trust of prominent companies worldwide, establishing TerraPay as a pivotal player in the digital payments landscape. To learn more about us, visit www.terrapay.com.

QUALIFICATIONS:

• 15 years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain.
• Team handling experience.
• International cross border remittance will be preferred
• Leadership quality is a mandate
• Fluency in Mandarin language is a must. (written and spoken both)
• Flexibility to travel across APAC region (50% to 60%)

• Managing expectation in handling customer queries.
• Willingness to contact partners over phone, email, ticketing system and chat channels.
• Developing and building relationship with partners for smooth communication and providing excellent customer service experience.
• Ability to analyze MIS for understanding on expectation, requirement and improvement on customer service, partnership strategy and business performance.
• Shift based role – required to work across shifts with clients across the globe.
• Support the management team in strategic decision-making by providing the relevant data & insights.
• Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
• Cross-functional collaboration with Technology, Business Development, Treasury, Compliance and Finance teams.
• Experience in managing international business expertise and knowledge about APAC.
• Managing and leading the team including overseas to ensure smooth operations.
• Develop SOP, implement and execute the operational processes
• Knowledge of working with FreshDesk is an added advantage