Senior Manager Customer Quality ESG (REMOTE)

at  Enersys

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Learn More About Our Company

QUALIFICATIONS

• Bachelor’s degree or higher in related field
• 8+ years of related quality experience
• Experiencing working directly with internal or external customers
• Quality experience in manufacturing/plant function preferred
• Strong management experience
  TRAVEL: This role will have as-needed travel to Lab in Warrensburg, MO plant, as well as may need to visit customers to resolve issues. Some travel may be necessary on short notice.
  SUPERVISORY DUTIES: This role will manage 2 Quality Engineers

GENERAL JOB REQUIREMENTS

• This position will work in an office setting, expect minimal physical demands.
  EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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  Pay Transparency Nondiscriminatio

JOB PURPOSE

Reinforce standard procedures, methods and tools to pursue Customer Satisfaction through efficient management of their claims and complaints, field analysis and investigation to improve product reliability, transversal action plans

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage Customer relationship as Key Customer Quality Account manager at Regional level, with connected central team
• Manage, jointly with Plant Quality, the Customer claims: by initiating the reaction and then following the timely execution of failure analysis, root cause definition, planning of containment and corrective actions in the production plant
• Manage Test Lab & staff, involving analysis and teardowns of returned batteries looking for root cause
• Support plants by involving and assuring Central Departments for technical analyses, corrective actions and improvement plans
• Monitor Customer Quality Management at plant level to ensure respect of expected time to answer Customer complaints and to apply corrective actions
• Ensure know how transfer by monitoring diffusion of Lessons Learned and best practices through different regions and plants Monitor & report Customers KPI trends with tracking, analysis and definition of action plans in case of deviations
• Drive preparation of high level meetings or initiatives with Customer, with coordination of all functions and plants involved Manage warranty performance with specific reporting, analysis, risk assessments and promotion of action plans
• Perform prompt analyses of defective components coming from customer reliability fleets to detect possible from weak design or process and implement immediate countermeasures
• Evaluate risks and related potential costs, including service or recall campaigns, defining warranty accruals in conjunction with Finance Support Quality Audits from Customers, by conducting preliminary evaluation, giving support for definition of improvement plans