Senior Manager CX Design (m/f/d)

at  Sky Deutschland GmbH

Location Unterfoehring near Munich
Department Online Streaming / OTT / WOW
Contract Type Unlimited
Reference Number 5648 003495 N23
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Job Description
Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.

Tasks

• In your role, you’ll take ownership for crafting aesthetically compelling experiences for our customers across multiple communication channels (email, push notifications, web, in-product notifications)
• You’ll build, test, update and refine WOW communication design elements and be responsible for crafting and customizing layout templates to improve customer engagement
• You’ll conceptualize campaign design ideas leveraging the ongoing content and cultural momentum (e.g. Barbenheimer, Emmy Awards, World Cup, Halloween etc.), while exploring our CRM tool capabilities
• Above all, continuous analysis of the performance of different design variants and deriving recommendations for future campaigns is part of your daily business
• Your tasks also include implementing design ideas using the drag & drop editor or the HTML editor
• You’ll be a key contributor to the promotion and implementation of market best practices and standards
• As Senior Manager CX Design - CRM (m/f/d) you’ll work closely with campaign managers to implement monthly campaigns and optimize channel and engagement KPIs, as well as with the marketing team and a creative agency to ensure a phenomenal customer experience in line with WOW brand guidelines

Requirements

• You’ve a degree with a focus on Marketing/Graphic or Web design/Communications and at least 5 -6 years of professional experience as a Graphic Web Designer or similar.
• Your track record of designing campaigns that are both creative and engaging for clients, as well as successful in terms of relevant KPIs, will set you apart from others
• You’ve experience with Adobe Creative Suite (Photoshop, InDesign, Illustrator) and CRM tools (e.g. Braze, Emarsys, Adobe) as well as HTML skills
• You describe yourself as creative, innovative and flexible and your way of working as independent, goal-oriented and structured.
• You’ve a strong hands-on mentality and a passion for series, movies and sports
• Your very good communication and presentation skills are among your strengths and your good English and German skills round off your profile.

Benefits

At Sky, we’ll give you our full support, so you’ll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

• Free Sky - watch all our content for free
• Hybrid working model (60/40)
• Flexible working hours with overtime compensation
• 30 days of vacation + Holiday Buy
• Subsidized Deutschland Ticket
• Corporate Benefits platform

• In your role, you’ll take ownership for crafting aesthetically compelling experiences for our customers across multiple communication channels (email, push notifications, web, in-product notifications)
• You’ll build, test, update and refine WOW communication design elements and be responsible for crafting and customizing layout templates to improve customer engagement
• You’ll conceptualize campaign design ideas leveraging the ongoing content and cultural momentum (e.g. Barbenheimer, Emmy Awards, World Cup, Halloween etc.), while exploring our CRM tool capabilities
• Above all, continuous analysis of the performance of different design variants and deriving recommendations for future campaigns is part of your daily business
• Your tasks also include implementing design ideas using the drag & drop editor or the HTML editor
• You’ll be a key contributor to the promotion and implementation of market best practices and standards
• As Senior Manager CX Design - CRM (m/f/d) you’ll work closely with campaign managers to implement monthly campaigns and optimize channel and engagement KPIs, as well as with the marketing team and a creative agency to ensure a phenomenal customer experience in line with WOW brand guideline