Senior Manager, Deloitte Global Operate Technology GenAI Leader

at  Deloitte

Job Type: Permanent
Reference code: 126150
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

• 10 years of experience in professional/client services capacity with 2 years Operate experience, emphasizing development/management skills in technology solutioning, automation, Generative AI, Artificial Intelligence, Cloud Computing and/or large scale enterprise solution global delivery vendors/alliances
• Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs; understands how clients benefit and evolving solutions/tools with emerging trends in IT
• Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling
• Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment
• Ability to understand the value of IT solutions within the context of Deloitte’s business (both US and global)

OUR PURPOSE

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Be encouraged to deepen your technical skills…whatever those may be.
• Build your leadership skills at Deloitte University.
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Build a network of colleagues for life
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.

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Responsibilities:

• Drive and enable the delivery of cloud computing, automation, artificial intelligence and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value
• Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability
• Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI
• Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning.
• Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others)
• Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoptio