Senior Manager, Deployment

at  ChargePoint

ABOUT US

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

EXPERIENCE REQUIRED

• Over 10 years of experience in technical management and leadership within a customer-focused setting, demonstrating expertise in leadership, negotiation, problem-solving, conflict management, and business strategy.
• Skilled in creating high-performing teams, promoting employee development, and achieving exceptional customer satisfaction, excelling in team leadership by assessing, developing, and motivating teams towards continuously enhanced performance.
• Managed large, diverse teams of over 60 members, both locally and remotely, showcasing strong organizational and leadership abilities.
• Experienced in working closely with various teams such as Sales, Product Management, Engineering, and Operations to effectively manage customer issues both reactively and proactively.
• Influential in collaborating with senior management across Product, Technology, Operations, and Compliance to ensure customer success, committed to building customer trust in ChargePoint Customer Experience team.
• Dedicated to identifying patterns in customer concerns and working proactively to mitigate risks, enhancing the overall customer experience and support efficiency.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a business or technology-related field.
• Proficiency in the Microsoft Office suite, CRM, and MRP systems, or similar environments.
• Strong multitasking skills and the ability to prioritize projects to meet crucial deadlines.
• Demonstrated leadership through example, collaborating with sales teams, customers, and cross-industry forums to advocate for the adoption of best practices and certifications, ensuring high-quality implementations.

SOFT SKILLS:

• Outstanding verbal and written communication capabilities, complemented by robust interpersonal skills, essential for effective team collaboration and client engagement.
• Demonstrated ability to excel in self-directed settings, efficiently managing one’s own workload and projects with a high degree of independence and initiative.
• Practical experience in operational management with proficiency in utilizing Salesforce/Service Cloud, indicating a strong foundation in customer relationship management (CRM) platforms.
• Skilled in automation processes and business system development, showcasing an aptitude for enhancing operational efficiency through technology solutions.
• Critical thinking and problem-solving skills, with a proven track record of identifying challenges and implementing strategic solutions.
• Strong leadership qualities, capable of motivating teams, fostering professional development, and driving towards collective goals.
• Keen attention to detail, ensuring accuracy and quality in all aspects of work.
• Commitment to continuous learning and personal growth, actively seeking out opportunities to acquire new skills and knowledge.

The North American Head of Deployment in Advanced Services leads a team responsible for the full deployment lifecycle of ChargePoint’s commercial products, from onboarding, installation, and provisioning/activation to a successful transition to post-deployment operations. This role also oversees Home and Mobility Solutions, coordinating with partners and installers for efficient execution.