Senior Manager, Franchise Operations

at  Sephora

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.

REQUIREMENTS

• Degree holder in Business or related field
• At least 10 years of relevant experience in a similar capacity
• Experience working alongside senior levels of organizations across functions - Branding, Marketing & PR, Ecommerce (including Performance Marketing), Store Operations
• Knowledge of India and Indonesia Markets and can assess potential of future store openings
• Strong business and financial acumen, particularly in consumer retail/ omni channel/ CPG Direct E-Commerce
• Results-oriented, has experience in setting and delivering business strategies, operational plans, budgets and targets
• Places customer service at utmost importance and has the ability to influence key stakeholders in delivering what’s best for our customers
• Strong communication, negotiation and interpersonal skills
• Able to balance priorities, is resilient, dynamic and driven
• Willing to travel to our franchises overseas when required

• Create an enthusiastic and successful sales environment focusing on our Sephora DNA and using initiative to implement key strategies for success
• Incorporating Sephora best practices in franchise markets, in consultation with the Regional Retail Experience team
• Implement the franchise operating manual, targets for the individual franchises, and update wherever required and provides guidance in all operational areas
• Work with franchise partners to develop annual budgets and jointly craft omni retail strategy
• Monthly and weekly reporting of KPIs to analyse business trends across stores
• Overseeing our stores, mentoring and directing strategies for success to maximize omni sales
• Evaluates new store proposals & works with the projects and design teams to get necessary store approvals
• Monitors and provides assistance to ensure on-time successful store openings
• Ensure the smooth and effective operations of stores with the adherence to organization standards and procedures to bring about operational effectiveness of the stores and ensure customer service excellence
• Conducts quarterly audits, which includes formal results presentation and action plan for store improvement
• Manage a Retail Excellence Manager who supports on rolling out trainings and ensuring the operations teams obtain training store certification