Senior Manager HR PMO

at  CSG

Hi, I’m
Shahied Karriem
, your Recruiter and guide to joining CSG. At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
The Senior Manager HR PMO plays a critical role in establishing and leading the HR Project Management Office (PMO) function, driving transformation initiatives, and providing insights and management across a portfolio of HR initiatives. This strategic leader will focus on establishing a new operating model for the HR function and leading the organization through a transformation journey to optimize HR processes and enhance organizational effectiveness.

What you’ll do

• PMO Establishment: Lead the establishment of the HR Project Management Office (PMO), defining standards, processes, and tools for project management within the HR function.
• HR Shared Services Establishment: Lead the establishment of an HR Shared Services organization, designing and implementing centralized processes and services to enhance HR service delivery efficiency and effectiveness.
• Operating Model Development: Collaborate with HR leadership and stakeholders to develop and implement a new operating model for the HR function, ensuring alignment with organizational goals and objectives.
• Transformation Leadership: Lead the HR function through a transformation journey, driving change initiatives to optimize HR processes, enhance efficiency, and improve service delivery.
• Portfolio Management: Manage a portfolio of HR initiatives, providing insights, oversight, and management to ensure successful execution and achievement of desired outcomes.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders across the organization, including HR leadership, business partners, and project sponsors, to drive collaboration and alignment on project objectives.
• Change Management: Lead change management efforts related to HR transformation initiatives, ensuring effective communication, training, and stakeholder engagement to facilitate successful implementation and adoption.
• Performance Monitoring: Establish metrics, dashboards, and reporting mechanisms to track project performance and provide regular updates to senior leadership on progress, risks, and opportunities.
• Continuous Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance the effectiveness of HR programs and initiatives, driving a culture of continuous improvement within the HR function.
• Team Leadership: Mentor and develop PMO capabilities, providing guidance, coaching, and professional development to foster growth.

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• 8+ years of experience in HR project management, PMO leadership, or related roles.
• Proven track record of successfully leading the establishment of PMO functions and driving transformation initiatives within HR or related functions.
• Strong understanding of HR processes, practices, and regulations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strategic thinker with the ability to translate business objectives into actionable plans.
• Proficiency in project management tools and methodologies (e.g., Agile, Six Sigma) is advantageous

Who will love this job

• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what’s possible to improve for yourself and others
• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from home, in-office, or hybrid
• Emotional and mental well-being support
• Education assistance
• And so much more!
• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

What you’ll do

• PMO Establishment: Lead the establishment of the HR Project Management Office (PMO), defining standards, processes, and tools for project management within the HR function.
• HR Shared Services Establishment: Lead the establishment of an HR Shared Services organization, designing and implementing centralized processes and services to enhance HR service delivery efficiency and effectiveness.
• Operating Model Development: Collaborate with HR leadership and stakeholders to develop and implement a new operating model for the HR function, ensuring alignment with organizational goals and objectives.
• Transformation Leadership: Lead the HR function through a transformation journey, driving change initiatives to optimize HR processes, enhance efficiency, and improve service delivery.
• Portfolio Management: Manage a portfolio of HR initiatives, providing insights, oversight, and management to ensure successful execution and achievement of desired outcomes.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders across the organization, including HR leadership, business partners, and project sponsors, to drive collaboration and alignment on project objectives.
• Change Management: Lead change management efforts related to HR transformation initiatives, ensuring effective communication, training, and stakeholder engagement to facilitate successful implementation and adoption.
• Performance Monitoring: Establish metrics, dashboards, and reporting mechanisms to track project performance and provide regular updates to senior leadership on progress, risks, and opportunities.
• Continuous Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance the effectiveness of HR programs and initiatives, driving a culture of continuous improvement within the HR function.
• Team Leadership: Mentor and develop PMO capabilities, providing guidance, coaching, and professional development to foster growth

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• 8+ years of experience in HR project management, PMO leadership, or related roles.
• Proven track record of successfully leading the establishment of PMO functions and driving transformation initiatives within HR or related functions.
• Strong understanding of HR processes, practices, and regulations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strategic thinker with the ability to translate business objectives into actionable plans.
• Proficiency in project management tools and methodologies (e.g., Agile, Six Sigma) is advantageou