Senior Manager

at  JTB PTE LTD

EXPERIENCE & SKILL-SET REQUIRED:

• Having expertise as managerial position at least 20 years in Travel industry
• Excellent command of both written and spoken of English and Japanese language is necessary for the purpose of daily communication with Japanese counterparts including the head office in Japan.
• Willing to take up challenge in a new project/ field
• Service-oriented with good interpersonal and excellent communication skills to work with both internal and external members
• Ability to multi-task in a fast-pace environment with minimal supervision and able to handle work pressure

• Possess full spectrum as a Senior Manager to oversee and evaluate the performance of whole division covering all inbound businesses
• Be responsible to the division’s sales, revenue and cost management
• Set action plans for all departments to achieve their monthly and annual target through exercising the plans according to forecast.
• Monitor forecast figures according to the budget and make flexible changes in the action plan set beforehand
• Maintain good relationship internally and externally with suppliers and Japanese counterparts
• Evaluate suppliers performance and monitor their adherence to service level standards
• Attend business meetings with clients, sales person and obtain feedback of the tours
• Provide insight to all departments for good suggestions about the new products to meet the customers’ expectation and handle disputes
• Train all department members and upskill them with travel industry related skills and knowledge to better improve their service standard
• Implement division’s recruitment and retention efforts.
• Be initiative in strengthening the division’s internal control system and corporate governance measures in compliance with the Headquarter directions and guidelines
  Any other ad-hoc tasks that may be assigned by the Company from time to time