Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As the Senior Manager, Learning Strategy you will be a key member of the Strategic Product and Platform Operations team for Learning and Development, supporting the President and Chief Operating Officer in driving operational and educational excellence. This dynamic position offers the opportunity to gain a strategic understanding of ServiceNow’s business across its full product suite and exposure to a broad set of leaders across ServiceNow.
You will apply your instructional design expertise to strategize, design, develop, and deliver compelling and innovative learning modules and experiences that drive business impact and performance, and motivate your team to do the same to serve internal in-role customers. You and your team will collaborate and build strong working relationships with senior leadership and key stakeholders in partnership with Learning Business Partners to ensure end-to-end alignment from concept to delivery, including maintaining scope and budget, and meeting delivery timelines and commitments.

QUALIFICATIONS

• 8-10 years of professional or equivalent experience in learning solutions design and development, preferably in a corporate environment.
• We are seeking a skilled and experienced player/coach manager who excels in building and leading high-performance teams, while demonstrating the ability to balance hands-on involvement with leadership responsibilities.
• The ideal candidate is a resourceful, independent problem solver with a willingness to adopt creative approaches.
• The candidate will have proven ability to drive a team toward the achievement of KPIs, monitor metrics, analyze trends, and make data-driven decisions to optimize individual and team performance.
• Experience managing large, multi-audience, highly complex learning teams in a project based, budget driven environment is required.

WHAT YOU GET TO DO IN THIS ROLE:

• Shape the long-term strategy/roadmap for in-role program development.
• Lead a team responsible for design and development of innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies and instructional design methodologies to meet business objectives.
• Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support, and motivate your team to do the same in partnership with the instructional design and media development team.
• Work with the team to create and estimate designs within budgeted hours/dollars that meet stakeholder delivery timelines and commitments, while managing resource capacity.
• Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact.
• Assess team members capabilities, skills, and performance. Coach employees toward development that matches their growth goals or performance gaps.
• Stay informed on industry advancements, anticipate how changes in the organization or industry may impact the team and programs, and identify innovative approaches to take our products and experiences to the next level.
• Evaluate learning program efficacy.
• Engage with vendors as needed to scale and augment team capacity.

TO BE SUCCESSFUL IN THIS ROLE, YOU HAVE:

• Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences, while demonstrating good judgment.
• Human-centered design/design thinking principles and methods to address business issues, mastery knowledge of adult learning principles, instructional systems design (ADDIE, Agile), and Kirkpatrick’s training evaluation levels.
• The ability to maintain a high level of productivity and efficiency in a fast-paced, team environment while leading multiple cross-functional projects with competing priorities.
• Proficient facilitator.
• Strong written and oral communication skillset.
• Experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Rise strongly preferred.
• Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook).
• The ability to travel, as needed.
  For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
  

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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