Senior Manager of Treatment Services

at  McLeod Centers for Wellbeing

ABOUT MCLEOD CENTERS FOR WELLBEING

McLeod Centers for Wellbeing was founded in 1969 in Charlotte, North Carolina. It has since grown to be the largest provider of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team as we work to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities.
McLeod Centers is accepting applications for a Senior Manager of Treatment Services to work for its western regional programs (Hickory, Statesville, Marion, and Lenoir).

JOB SUMMARY

Primary responsibilities include overseeing operations and performance of assigned treatment programs within the department. Responsible for contributing to overall program and agency growth and development.

What does this position do for the agency? The position is responsible for the following, with other duties as assigned:

• Promotes the mission, vision, and values of the organization as well as the established clinical philosophy and standards.
• Acts a liaison between clinical/operational leadership and Program Managers ensuring effective, accurate, and open communication.
• Establishes proactive onboarding and training of new Program Managers and ongoing training for all Program Managers for assigned treatment programs.
• Supervises and mentors Program Managers in development of leadership skills and daily operations of the program including but not limited to staffing (e.g., hiring, onboarding, training, and development of program staff) and program growth (e.g., identifying objectives, establishing goals, and evaluating outcomes).
• Provides clear expectations, education, direction, coaching, and performance feedback.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care
• Collaborates with the compliance team to ensure ongoing compliance in all documentation and policies.
• Establishes and develops ongoing quality/performance improvement processes and procedures for assigned treatment programs.
• Ensures resources allocated within budgetary requirements.
• Collaborates effectively with other department leaders proactively to identify problems/barriers and develop solutions using problem-solving and critical thinking skills.
• Participates in community engagement opportunities to facilitate community presence, involvement, and relationships.
• Maintains accurate and timely documentation as required.

WHAT ARE THE QUALIFICATIONS NEEDED FOR THIS ROLE?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree or higher (Master’s preferred) with 3 or more years’ experience in leadership.
Certificates and Licenses:
CADC or licensure (LCMHC/A, LCSW/A, LMFT/A, LCAS/A) preferred but not required.
Computer Skills:
To perform this job successfully, an individual should be proficient with standard office packages.

What does this position do for the agency? The position is responsible for the following, with other duties as assigned:

• Promotes the mission, vision, and values of the organization as well as the established clinical philosophy and standards.
• Acts a liaison between clinical/operational leadership and Program Managers ensuring effective, accurate, and open communication.
• Establishes proactive onboarding and training of new Program Managers and ongoing training for all Program Managers for assigned treatment programs.
• Supervises and mentors Program Managers in development of leadership skills and daily operations of the program including but not limited to staffing (e.g., hiring, onboarding, training, and development of program staff) and program growth (e.g., identifying objectives, establishing goals, and evaluating outcomes).
• Provides clear expectations, education, direction, coaching, and performance feedback.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care
• Collaborates with the compliance team to ensure ongoing compliance in all documentation and policies.
• Establishes and develops ongoing quality/performance improvement processes and procedures for assigned treatment programs.
• Ensures resources allocated within budgetary requirements.
• Collaborates effectively with other department leaders proactively to identify problems/barriers and develop solutions using problem-solving and critical thinking skills.
• Participates in community engagement opportunities to facilitate community presence, involvement, and relationships.
• Maintains accurate and timely documentation as required