Senior Manager Process Excellence (f/m/d)

at  Digital Charging Solutions GmbH

YOUR MISSION

Join our team at Digital Charging Solutions, an industry leader in eMobility services, where innovation and excellence drive our mission to revolutionize the driver journey. We are seeking a dedicated Senior Manager Process Excellence to lead our efforts in building and developing a center of excellence that drives process management throughout the entire organization.

As the Senior Manager Process Excellence, you will own and develop process excellence initiatives across the organization. Your role will involve setting and ensuring standards, steering process performance against key performance indicators (KPIs) and spearheading improvement initiatives to enhance efficiency and deliver outstanding customer experiences.

• Take charge of the center of excellence for Process Excellence across the entire company
• Act as a focal point of process excellence within the organization, leveraging methodologies and best practices
• Drive the standardization of process management, emphasizing automation, scalability, transparency, and a mindset of process excellence
• Build and disseminate knowledge on Business Process Management (BPM) methods and tools, train employees, and further develop our standardized approach to BPM
• Build and manage our DCS process landscape, initiate and oversee documentation activities, and derive action items at both company and team levels
• Identify and initiate process improvement activities, steering their execution with guidance and hands-on support
• Provide coaching and support to teams to help develop their process management skills and mindset
• Identify and integrate checks, controls, and KPIs to comply with audit requirements

GET IN TOUCH!

Excited about being a part of the transition to e-mobility?
Then send us your application with your CV and motivational statement including your earliest starting date and salary expectations.
Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.
We are looking forward to hearing from you

• Take charge of the center of excellence for Process Excellence across the entire company
• Act as a focal point of process excellence within the organization, leveraging methodologies and best practices
• Drive the standardization of process management, emphasizing automation, scalability, transparency, and a mindset of process excellence
• Build and disseminate knowledge on Business Process Management (BPM) methods and tools, train employees, and further develop our standardized approach to BPM
• Build and manage our DCS process landscape, initiate and oversee documentation activities, and derive action items at both company and team levels
• Identify and initiate process improvement activities, steering their execution with guidance and hands-on support
• Provide coaching and support to teams to help develop their process management skills and mindset
• Identify and integrate checks, controls, and KPIs to comply with audit requirement