Senior Manager - Process Excellence

at  Prudential Plc

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This strategic role is a key member of the Process Excellence team, reporting into the Director of Process Excellence and is responsible to establish a robust process excellence framework, and lead the process improvement of key identified processes in partnership with process owners within HR.
The role is responsible for leading the practice to:
Simplify: Build new and reengineer existing processes
Standardize: Create processes with global standards with LBU customization
Digitalize: Move processes away from manual to digital driving economies of scale & skill.
The ideal candidate will have deep technical process improvement capabilities, proven experience leading complex projects, strong leadership and change management skills.

Key Responsibilities:

• Develop, implement, and continuously review process excellence initiatives to enhance the productivity of HR processes, aligned with strategic HR goals.
• Establish process excellence framework and best practices for HR.
• Manage a team of service design vendors providing direction and feedback on key deliverables.
• Benchmark HR processes across latest innovation and industry standards and deploy the learning in our ecosystem.
• Collaborate with key partners across HR COEs, Risk, Business Units, and IT to identify potential areas of process improvement. ensure alignment and buy-in on process excellence projects and outcomes.
• Utilize a variety of process improvement tools and techniques, such as Lean Six Sigma and Value Stream Mapping.
• Lead process improvement projects, including mapping current and future state processes, identify process gaps and inefficiencies in HR procedures, propose and implement effective solutions.
• Support in onboarding HR technology to map process automatically and convert that into business requirements in partnership with other HR COEs.
• Develop metrics and reports to monitor process performance and measure the impact of process changes.
• Provide training to key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.
• Develop and maintain strong relationships with key stakeholders to drive continuous improvement.

Skills & Requirements:

• A bachelor’s degree or higher in HR/ Engineering or a related field.
• At least 10+ years of experience in business process improvement or process optimization roles.
• Strong track record of driving process improvements and delivering value.
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. customer journey-mapping, usability testing)
• Certification in process excellence methodologies, such as Lean Six Sigma, TOC, or BPM
• Strong strategic thinking, problem-solving skills
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Strong communication and project management skills, with the ability to engage with senior stakeholders and manage multiple projects.
• Proficient with Project Management tools, Microsoft Office and Visio.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• Develop, implement, and continuously review process excellence initiatives to enhance the productivity of HR processes, aligned with strategic HR goals.
• Establish process excellence framework and best practices for HR.
• Manage a team of service design vendors providing direction and feedback on key deliverables.
• Benchmark HR processes across latest innovation and industry standards and deploy the learning in our ecosystem.
• Collaborate with key partners across HR COEs, Risk, Business Units, and IT to identify potential areas of process improvement. ensure alignment and buy-in on process excellence projects and outcomes.
• Utilize a variety of process improvement tools and techniques, such as Lean Six Sigma and Value Stream Mapping.
• Lead process improvement projects, including mapping current and future state processes, identify process gaps and inefficiencies in HR procedures, propose and implement effective solutions.
• Support in onboarding HR technology to map process automatically and convert that into business requirements in partnership with other HR COEs.
• Develop metrics and reports to monitor process performance and measure the impact of process changes.
• Provide training to key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.
• Develop and maintain strong relationships with key stakeholders to drive continuous improvement