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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. We’re on the lookout for a strategic and dynamic Senior Manager of Product Operations to join our Product & Technology (P&T) organization. Reporting to the Head of Product Operations, this individual contributor role will act as a force multiplier across our organization, driving significant impact and efficiency.
In this role, you will focus on optimizing process and practice across the P&T organization including annual planning, operating rhythm, continuous process improvement, and change management. We are looking for someone who thrives on building systems to optimize working processes. Your success is measured by the impact you have on core Product Ops metrics, your ability to streamline and generate systemic solutions to problems, and your ability to support the goals of your partnering teams.

What you’ll be doing:

• Optimize processes, remove blockers and partner with cross-functional teams to help drive successful product launches, increase product adoption and enable go-to-market success.
• Develop and implement strategies to optimize product operations, strengthen customer feedback loops and scale product knowledge within the company.
• Help facilitate cross-functional collaboration and communication across product domains by designing and facilitating a strong operating rhythm, setting standards and best practices, and managing the team’s planning process.
• Drive P&T wide annual planning processes, partnering closely with leaders across the team to ensure processes are clear and outcomes-oriented, questions/risks are surfaced quickly, and key decisions are made efficiently.
• Own and support the running of cross-company operating rhythms to drive alignment and accelerated follow-through as well as surface emerging opportunities or risks facing the business
• Establish and monitor key performance indicators (KPIs) to track the success of product operations and drive continuous improvement. Support data analysis and experimentation as needed.
• Identify, scope, and drive critical cross-functional projects and initiatives with speed and attention to detail
• Define project scopes, objectives, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies.
• Ensure effective communication and coordination across project teams, ensuring alignment with overall business objectives.

What you need to bring:

• 7+ years of applicable product ops, product management / design, operations, or program management experience.
• Experience with a variety of project management and product development tools (e.g., Jira, Confluence, Salesforce, Google or Microsoft Office suite).
• Familiarity with product development processes and methodologies.
• Strong conflict resolution and negotiation skills, with the ability to manage ambiguity and work with diverse partners.
• Proven ability to develop, implement, and scale effective product development methods and processes.
• Excellent communication and leadership skills, with the ability to influence and collaborate across cross-functional teams.
• Bias towards action, taking ownership from issue identification to solution implementation.
• Focus on continuous improvement and data-driven decision-making.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
• Strong command of technology tools, including CRM systems, and project management software.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and let’s have a chat!
What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy & healthy:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning
• Volunteer day

LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Optimize processes, remove blockers and partner with cross-functional teams to help drive successful product launches, increase product adoption and enable go-to-market success.
• Develop and implement strategies to optimize product operations, strengthen customer feedback loops and scale product knowledge within the company.
• Help facilitate cross-functional collaboration and communication across product domains by designing and facilitating a strong operating rhythm, setting standards and best practices, and managing the team’s planning process.
• Drive P&T wide annual planning processes, partnering closely with leaders across the team to ensure processes are clear and outcomes-oriented, questions/risks are surfaced quickly, and key decisions are made efficiently.
• Own and support the running of cross-company operating rhythms to drive alignment and accelerated follow-through as well as surface emerging opportunities or risks facing the business
• Establish and monitor key performance indicators (KPIs) to track the success of product operations and drive continuous improvement. Support data analysis and experimentation as needed.
• Identify, scope, and drive critical cross-functional projects and initiatives with speed and attention to detail
• Define project scopes, objectives, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies.
• Ensure effective communication and coordination across project teams, ensuring alignment with overall business objectives