Senior Manager Protection, Health Claims and Bereaved - Scottish Widows

at  Lloyds Banking Group

End Date
Monday 27 May 2024
Salary Range
£73,262 - £86,190
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
see details below
Job Description
JOB TITLE: Senior Manager Protection, Health Claims and Bereaved – Scottish Widows
Salary: £73,262 - £86,190
LOCATION: Edinburgh Port Hamilton
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Are you passionate about making a genuine difference to customers and supporting our ambition to become a top 3 protection provider? Then there’s a role here for you!
We’re seeking a Senior Manager to lead our Protection, Health Claims & Bereaved teams. We’re looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers during key moments in their lives.
You’ll need to be passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for all our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day.
As a Senior manager, you’ll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You’ll develop and inspire colleagues, creating successful teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• The ability to drive, influence and inspire teams to deliver the best service for our customers.
• Influence at executive level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.
• Experience of developing and maintaining strong working relationships, engaging with key partners to optimise business results.
• Strong interpersonal and communication skills are essential – we need you to be able to tell the story.
• Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.
• Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.
• Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals.
• Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations.

And any experience of these would be really useful:

• A broad knowledge of the financial services industry, in particular the protection, but pensions and/or annuities advantageous.
• Knowledge of the Protection, Health Claims & Bereaved market
• Experience of managing large operational teams,

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details