Senior Manager, Provider Engagement / Regional Operations

at  DaVita

6902 Se Lake RdSte 100, Milwaukie, Oregon, 97206-4546, United States of America
We have a great opportunity for a Provider Engagement Manager / Regional Operations Supervisor here at Davita!
The ideal Provider Engagement Manager / Regional Operations Supervisor will serve as the liaison between the physician practice and various internal and external stakeholders to help nephrologists achieve value-based targets and objectives. The Provider Engagement Manager (PEM) will serve as the key point of contact to streamline communication with physician practices and facilitate the achievement of program goals including the improvement of clinical outcomes. The PEM will collaborate with cross functional teams including business development, clinical, operations, and business leaders across DaVita.

RESPONSIBILITIES FOR THE PROVIDER ENGAGEMENT MANAGER (PEM):

The Provider Engagement Manager (PEM) will partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction. Serve as a trusted advisor and main point of contact for physician practice.

• Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers.
• Co-lead market ops meetings with the market director and practice physicians. Additional attendees may include: DV clinical leaders, IKC clinical leaders, market analyst, etc.
• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI).
• Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs.
• Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians. Ensure that physicians have solid understanding of program requirements and expectations.
• Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes. Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs.
• Facilitates behavior change through practice QI team by Implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate. Provides coaching, feedback, and assistance to practice for change leadership and management. Uses proven techniques of practice facilitation to influence and promote high-value healthcare. Identifies practice educational needs and matches them with available DaVita resources.
• Reviews and synthesizes data reports provided by NCA or DaVita analyst. Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas. Collaborates with DaVita and IKC clinical leadership on key findings.
• Other duties as assigned

DUTIES & RESPONSIBILITIES FOR THE REGIONAL OPERATIONS SUPERVISOR:

• Directly supervise a Regional team of Care Coordinators and their day-to-day operations
• Provide leadership, onboarding, training, coaching and development to team of direct reports
• Create & foster a positive, fulfilling work environment
• Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
• Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
• Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
• Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
• Partner with People Services regarding any employee relations issues, timely & appropriately
• Facilitate teammate development (PDRs, coaching, mentoring, training)
• Complete teammate evaluations and establish quarterly & annual goals
• Collaborate with direct reports and upper management to create & implement those professional development goals
• Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
• Understand basic wage & hour laws, as well as federal, state & local laws/regulations
• Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
• Spearhead reoccurring 1:1’s with direct reports
• Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
• Review & approve time for non-exempt direct reports
• Track overtime, attendance and PTO
• Conduct formal ad hoc training

AT LEAST FIVE YEARS OF EXPERIENCE IN A CLINICAL OR CLINICAL SUPPORT ROLE- REQUIRED

• 2+ years of relevant experience as a project or program leader within healthcare
• Experience in value-based payer programs, risk, and successful tactics to improve quality and generate savings
• A proven ability to gain trust and work effectively with physicians
• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
• Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models