Senior Manager, Service Management

at  Singtel

REQUIREMENTS:

• IT Degree
• Minimum 10 years’ relevant experience in service management processes, in particular business continuity management and configuration management
• Minimum 7 years’ experience managing teams
• Extensive knowledge and experience in IT Service
• Management framework, processes, and reports
• Experience in vendor/partner management
• Experience leading and working with virtual/offshore teams
• ITIL V3 foundation certificate
• Certifications in business continuity management
• Certifications in configuration management
• Ability to lead, influence and coordinate resources to achieve results.
• Proven analytical and problem solving skills
• Autonomous and self motivated
• Excellent relationship building and management skills
• Excellent communication (verbal and written) skills
• Strong influencing and persuasive ability
• Effective presentation skills
• Demonstrates initiative and a commitment to continuous improvement
• Ability to perform under pressure
• Flexibility in approach to problem solving

Please refer the Job description for details