Senior Manager - ServiceNow - (Financial Services)

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
We’re changing the way Financial Services operate. We offer a unique, industry-focused offering within our ServiceNow practice geared to changing how the top-tier investment banks, infrastructure providers, and regulators operate. We’re looking for great people who can help to make that change happen
It’s our team’s purpose to create a lasting, positive impact on the industry through building an inclusive, diverse and connected team of driven individuals with the courage to lead and inspire those around them

THE OPPORTUNITY

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.
You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.
It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.
As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

SKILLS AND ATTRIBUTES FOR SUCCESS

• An open, inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader you’ll be able to build great relationships and create impact with first and last impressions
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns
• Self-starting, able to work independently and as part of a team
• Able to adapt and vary approaches, to suit client requirements and cultural considerations
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires

YOUR KEY RESPONSIBILITIES

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, Operations, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform.
As a Senior Manager, you will play a key role in helping clients achieve business results through the application of technical and business solutions. You will be able to deliver quality, insightful solutions and balance priorities between delivery, business, personal and team development.

As a key part of the team you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including; ITx, HR, IRM, BCM, VRM, SecOps, CSM and FSO
• Lead workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and lead technically and functionally to solutions and sales
• Lead and support the team to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure your projects are delivered in a fun, inclusive, positive, and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Set, meet and mange deadlines individually and as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders across multiple levels of the organisaion
• Participate in knowledge sharing and good practice development, working with the UK, EMEA and Global teams
• Coach and develop others, acting as a positive role model for our people and clients
• Develop your personal and the EY brand in the market to generate new opportunities and contacts
• Lead proposal and proposition development delivering to high standard and working proactively leading and collaborating with EY colleagues

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Experience in ServiceNow technical experience
• Five years of project delivery experience in Financial Services working in Agile and Waterfall methodologies and a track record of managing medium sized teams, projects and budgets
• A proven track record of implementing ServiceNow, delivering to deadline and milestones
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally CSDM, GRC and / or HR)
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding