Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
We are seeking a seasoned Senior Manager in Software Development in Test (SDET) to lead our testing operations team. The ideal candidate will bring a deep understanding of quality operations, automation and have a proven track record in leading test automation teams to deliver robust, high-quality software applications. The ideal candidate will be skilled in modern test and DevOps technologies and methodologies, particularly in automating testing in a CI/CD environment.
Location: For this position, we are considering candidates who are happy to work from our Galway office on a hybrid basis.

Key Responsibilities:

• Leadership and Management: Lead, mentor, and grow a team of SDETs, fostering a culture of quality and innovation.
• Strategy Development: Develop and implement comprehensive test strategies to ensure the highest quality of software delivery.
• Process Improvement: Continuously assess and improve testing processes, tools, and methodologies to enhance productivity and product quality.
• Test Automation: Oversee the development and maintenance of an efficient automated testing infrastructure to support rapid deployment cycles.
• Quality and Stability Metrics and Reporting: Establish and monitor key quality and stability metrics to assess effectiveness and drive improvements in software quality and development practices.

Minimum Requirements:

• 10+ years of experience in software development and testing, with at least 3 years in a leadership role.
• Strong background in test automation frameworks and tools (e.g., Selenium, TestComplete, Jenkins).
• Proficient in programming languages relevant to test automation, such as Python, Java, or TypeScript.
• Experience with continuous integration and continuous delivery (CI/CD) practices.
• Excellent problem-solving, organisational, and project management skills.
• Strong communication and interpersonal skills

Desirable Skills:

• Experience with performance and/or security testing.
• Familiarity with Agile and DevOps methodologies.
• Experience with cloud technologies (AWS, Azure, GCP) and containerization (Docker, Kubernetes).

Our Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance

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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
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Reasonable Accommodations Form
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Leadership and Management: Lead, mentor, and grow a team of SDETs, fostering a culture of quality and innovation.
• Strategy Development: Develop and implement comprehensive test strategies to ensure the highest quality of software delivery.
• Process Improvement: Continuously assess and improve testing processes, tools, and methodologies to enhance productivity and product quality.
• Test Automation: Oversee the development and maintenance of an efficient automated testing infrastructure to support rapid deployment cycles.
• Quality and Stability Metrics and Reporting: Establish and monitor key quality and stability metrics to assess effectiveness and drive improvements in software quality and development practices