Senior Manager, Technology Performance & Operations

at  QBE Insurance

YOUR NEW ROLE

As Senior Manager, Technology Performance & Operations, your key responsibilities will include:

• Support the strategy for the Technology function, in alignment with the broader QBE and Technology Services strategies, and track implementation
• Develop KPIs and targets and produce metrics in support of measuring performance
• Analyse performance results to identify trends and opportunities for continual improvement
• Manage and track IT Divisional Objectives, Performance and key target measures
• Develop and manage IT Board Papers, Executive Management (EMB) Papers and Reporting
• Develop and manage Regulatory, Compliance and Risk Reporting
• Prepare IT Executive Communications (Group Executive, Townhalls, Presentations)
• Support workforce planning for AUSPAC technology through reconciliation and reporting
• Coordinate: response to Customer Satisfaction surveys and corresponding action plans

To be successful in this role you will have a background in Technology, Insurance or Financial Services, with a working knowledge of regulatory style reporting, APRA and risk frameworks. You will also have:

• Proven skills in Board communications and Operational Reporting within a tech space
• Previous exposure to an Executive Leadership team, with the ability to communicate and write reports in their style
• Strong communications skills, paired with Tech skills
• Ability to adapt and be flexible in a complex changing environment
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Advanced working knowledge of operational efficiency principals and best practice