The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview:
In summary, the key responsibility is the first line of support for our brokers and traders, the role is essential to keep the business moving due to the ever growing requirement for technology integration in our broking business. The role encompass a wide range of activities and engagement with stakeholders across multiple departments as well as our front office staff.

Role Responsibilities:

• Manage business demand in and around the platforms. Balancing day to day support demand along with projects and new initiatives.
• Work with support and delivery teams in support resource planning
• Ensure support aspects of the platform are clearly documented and understood by relevant stakeholders
• Faces off to senior desk heads and business managers and can handle tough conversations while maintaining customer service approach
• Take lead roles in project work
• Assist in training associate level team members
• Demonstrates expertise in the asset class being supported (flow, application use, trader interactions)
• Assist in creating and maintaining team documentation

Market Support

• Broker support
• Trade issue investigation
• Trading application support and investigation

Market Control

• Instrument/curve creation and configuration
• Client/account onboarding and maintenance
• Trading and settlement holiday amendments
• Maintain client credit matrix for selected products

Client Services

• Deployment of ICAP’s trading platforms, either by internet or Java webstart
• Technical support
• STP and API support
• Liaise with 3rd parties such as ION, Markit, Traiana, ICE, Reuters

Experience / Competences:

Skills and Experience required

• High technical competency
• Strong client facing ability
• Service oriented with good understanding of trade flows
• Experience in a support role from a market or technical perspective

General Competencies

• An excellent communicator, both written and verbal
• Honest and trustworthy, with an open communication style
• A passion for quality, and a drive to succeed
• Must be a strong team player, and highly committed
• Takes ownership of an issue through to resolution
• Motivated and highly organised
• Able to provide guidance and support
• Good problem solving skills

EFIN #LI-Hybrid

Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn’t align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don’t hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
Singapore - 50 Raffles Place - Singapor

• Manage business demand in and around the platforms. Balancing day to day support demand along with projects and new initiatives.
• Work with support and delivery teams in support resource planning
• Ensure support aspects of the platform are clearly documented and understood by relevant stakeholders
• Faces off to senior desk heads and business managers and can handle tough conversations while maintaining customer service approach
• Take lead roles in project work
• Assist in training associate level team members
• Demonstrates expertise in the asset class being supported (flow, application use, trader interactions)
• Assist in creating and maintaining team documentatio