Senior Medical Receptionist and Administrative Assistant

at  Macquarie University Hospital

PRIMARY DETAIL

Leadership opportunity for an experienced Health Administrator, to grow and build their skills within our Cardiology Clinic. Work with a great team and role that gives back.

• Join an organisation at a time of growth and expansion
• Work in a supportive team environment
• Competitive Salary, from $65,876 to $67,313 plus 11% superannuation and access to the full salary packaging benefit with Maxxia to maximise your take home pay.
  The Role
  The Cardiology Clinic within MQ Health is seeking a Senior Receptionist and Administrative Assistant to join their team. In this role you will interact with clients and their families by email, telephone and face-to-face. You will also be a part of a team that lead by Clinic Practice Manager, Administrative Staff, Technicians, and Clinicians.
  The role requires an experienced administrator who can empathetically interact with patients, who has excellent communication and social rapport skills, who can complete tasks that require a high level of attention to detail and who can multi-task in a busy clinical environment. The role requires a firm commitment to excellent customer service and patient-centred care.
  As an experienced Senior Receptionist and Administrative Assistant, this is a fantastic opportunity for you to develop your skills and add value to a dynamic and diverse team. You will be a strong contributor in providing training to staff, manage escalated queries, and participate in stakeholder engagement.

Main Duties & Responsibilities

• Support the Practice Manager to ensure that the administrative operations of the practice are efficient, accurate and, patient-focused and consistent
• Mentor junior reception and administrative staff
• Provide reception support and liaise with patients and clinicians in person, by email and over the phone
• Manage specialist’s bookings
• Provide administrative support to business development activities on behalf of the Practice Manager and clinicians, including organising event activities.
• Ensure patients are billed in an accurate and timely manner.
• Communicate, liaise and coordinate duties with other administrative and reception staff in the clinic and throughout other MQ Health clinics.

About You
You will be a professional individual poised for progression in your career. You will have previous reception and administration experience and will have a demonstrated ability to support senior staff and Clinicians, and mentor junior colleagues. You will have well-developed experience using health-related software packages, enjoy working in a fast-paced environment and providing patients with excellent customer service in every interaction. You will possess exceptional organisational skills with the ability to prioritise work while maintaining a high level of accuracy.
About Us
At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia’s first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine, Health and Human Sciences.
MQ Health’s integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.
To Apply
To be considered for this position, please apply online by submitting your CV and a separate (1 page maximum) cover letter that demonstrates how you meet the following selection criteria:

Essential

• Prior experience in a senior reception and/or administration role, preferably in a medical practice or hospital setting.
• Demonstrated sound verbal and written communication skills and the ability to build rapport with patients, showing a high level of customer service and professionalism.
• Demonstrated ability to work under limited supervision, with the ability to train and supervise junior staff.
• Intermediate to advanced Office365 skills (Word, Excel, Planner and Outlook)
• Demonstrated excellent interpersonal skills, organisational skills and efficient work practices
• Proven adaptability to changing procedures and ability to work collaboratively as part of a team

• Demonstrated capacity to show initiative and strive for continuous improvement.

  Desirable

• Understanding of, and experience with, Medicare and Private Health Fund billing systems in Australia

Role Specific Conditions:

• Working with Children Check Clearance for NSW
• Immunisation Checks

Specific Role Queries: Sheree Harrison, Practice Manager,
sheree.harrison@mqhealth.org.au
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job:
Login to Workday
and go to the Careers App > Find Jobs.
Applications Close:
21/02/2024 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in
Equity, Diversity and Inclusion
in Higher Education and healthcare.
Flexible Work
At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore
MQ Health