Senior Medical Secretary

at  University Hospitals Sussex NHS Foundation Trust 279

Typing of clinic letters/discharge summaries as appropriate within the specialty and other correspondence from audio dictation using Word and office automation. Prioritising work according to changing demands. Managing clinics by booking new and follow up appointments. Making clinic changes as required to accommodate leaves and sickness.
Amending appointments as requested by patient. To ensure that filing/scanning is carried out on a regular basis on Patient Management System(Evolve). To use and obtain information from the Patient Administration System (Careflow). To maintain good communication with the Nurses and Consultants, their supporting staff and other staff within thedepartment, as well as patients and members of the public.
Dealing with telephone enquiries from patients, relatives, GPs and other departments within the Trust and other hospitals.To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner. To liaise with other secretarial staff, particularly within the same directorate, and to ensure that cover arrangements are facilitated by working as a team member. To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general publi

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