Senior Member Consultant (CreativeArts Financial)

at  FIRSTONTARIO CREDIT UNION

WHY FIRSTONTARIO?

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 126,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That’s why our policies include volunteering our time, talent and resources to worthy local causes and events. It’s also why we reinvest our profits in the same places they’re earned, and why we sponsor programs that promote financial literacy and economic development.
Job Overview
The Senior Member Consultant role is responsible to provide relevant, timely and accurate financial advice to members to assist them in meeting their financial goals, and to become the financial institution of choice. Utilizing a team approach, the Senior Member Consultant identifies sales opportunities and ensures these opportunities are fulfilled by utilizing the appropriate resources and teams. They will provide administrative support to the branch.

REQUIRED SKILLS AND QUALIFICATIONS

• Must have 4+ continuous years’ of experience in the Member Consultant or Member Experience Representative role with FirstOntario or a comparable role at another financial institution; or combination thereof
• Successfully complete the testing for the Senior Member Consultant role
• Must have 2+ years of experience in retail credit adjudication, with experience and knowledge of adjudicating self-employed applications
• Must have the demonstrated efficiency, technical knowledge, and ability to perform the job (ie. MC Training)
• Competent knowledge of Microsoft Office Suite, Temenos Banking System and Criterion or equivalent banking and lending platforms
• Must have superior interpersonal and communication skills
• Must be able to work well with minimum supervision
• Experience providing coaching and feedback to colleagues
• Ability to effectively problem solve to find creative and beneficial solutions
• Be flexible and adaptable to changing priorities
• Maintain current knowledge of the Financial Service Industry and trends
• Ability to identify and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Reliable transportation required and willing to travel , as required

OUR STORY

Our emphasis on service means we’re constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We’re committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we’re located. Our people are the difference, it’s a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

• We believe giving back to our communities helps everyone.
• We believe in volunteering, active community support and participation.
• We believe in investing our profits back into the credit union and the community.
• We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.
We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.
FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process