Senior Microsoft Cloud Systems Engineer

at  apetito

WHO WE ARE

apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.

QUALIFICATIONS:

• Experience supporting O365/M365 implementations in medium / large organizations
• Experience with Microsoft Azure Active Directory (AAD)
• Experience with OneDrive, SharePoint, and Microsoft Teams
• Experience with Exchange services
• Experience with third party single sign-on and multi-factor authentication
• Experience with Microsoft EMS, Windows PowerShell
• Strong analytical and problem-solving skills, good verbal and written communication skills
• Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

PREFERRED QUALIFICATIONS:

• Microsoft M365 Certification(s)
• Microsoft Azure certification(s)

THE ROLE AND TEAM

apetito IT is seeking a Senior Microsoft Cloud Systems Engineer who will support the continual operations and improvements of our M365 tenant, including ensuring the effective use of M365 for our customers, and helping the organization follow best practices for M365. The Administrator will act as the subject matter expert (SME) with comprehensive technical knowledge of O365, Microsoft 365, and the applications and services available across the Microsoft cloud platform. This includes a detailed knowledge of the introduction and support issues of the cross- platform applications available in support of the core offerings of the service.
The Senior M365 Cloud Engineer will understand current configurations, policies, and technical components as well as evaluating the strategic approach for deploying services and provide input into M365 service roadmap development. The Senior M365 Cloud Engineer will also perform day-to-day activities in our M365 environment including operations of a hybrid environment, co-management, directory-sync, and reviewing various alerts and messages concerning changes in the platform and how they will impact business unit operations.
This role is based on site 3 days per week at our Head offices in Trowbridge, Wiltshire.

Responsibilities:

• Microsoft Office 365 technical subject matter expert to include expert level understanding of Azure, Azure AD, SharePoint Online, Teams, Power BI and other components of the Office and Microsoft 365 services for GCC tenants.
• Maintains a comprehensive technical understanding of all aspects of Office 365
• Maintains awareness of O365 roadmap and releases. Review service features and provide recommendations for adding or removing features based on an understanding of customer’s environment, requirements and technology roadmaps; present how the different components fit together and affect each other
• Support Active Directory Federation Services (AFDS), M365 Cloud Connectors, Azure, and integration with Microsoft applications and 3rd Party applications
• Provide guidance and oversight on report creation and distribution of monthly, weekly and ad-hoc reports on delivery and performance of M365 services
• Review Azure updates for announcements about product updates; evaluate, make recommendations, and implement updates using Content Delivery Network (CDN) in Azure
• Provide guidance and support for monitoring Azure Service Health, set-up service health alerts to provide timely notifications to stakeholders of service issues, planned maintenance, and health advisories
• Provide structure and guidance for developing M365 Power Shell commands and scripts to support the environment
• Investigate complex issues from a total customer picture (i.e. infrastructure, client device, application, and cloud service)
• Provide recommendations for content retention, boundary control, and access rights in the client’s tenants
• Provide guidance and oversight on report creation and distribution of monthly and ad-hoc reports on delivery and performance of M365 services
• Plan and evaluate tenant license administration to run services; define the deployment process for licenses and administer licenses in the cloud tenants
• Develop auditing processes for tenant changes and licenses including adding and managing OCC Domains, users, and groups
• Define processes for managing, tracking, and auditing changes in administrative roles
• Previous experience with a multi-region business and setu