Senior Network Support Engineer (DBN)

at  Datafin IT Recruitment

REQUIREMENTS:

• Tertiary IT qualification.
• CCNA/CCNP or equivalent.
• FortiGate or equivalent.
• Sophos, Cisco Voice and Skype for Business experience.
• At least 5+ years’ experience delivering Network Security Services in a customer environment.
• Excellent Communication and Interpersonal skills.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

• Implementation, maintenance, monitoring and management of networking infrastructure and capability (hardware and software solutions).
• Analyse and solve common and complex network problems through reasoning, troubleshooting and innovative thinking.
• Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
• Liaise with 3rd party vendors to resolve escalated incidents, problems and queries.
• Maintain service and quality levels according to of the company business standards, processes and procedures.
• Create and update documentation related to installation procedures and troubleshooting of network incidents.
• Communicate oral or written feedback and technical information to all levels of end-users and customer IT Management.