Senior Onsite Support Engineer
at AC3
Sydney, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jun, 2024 | USD 100000 Annual | 24 Mar, 2024 | 3 year(s) or above | Customer Service Skills,Communication Skills,Email,User Administration,Active Directory,Connectwise,Servicenow,Email Management | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Join an expanding organisation going through exponential growth
- Long standing organisation with a young and passionate team
- Get exposure to on-site client work and long term career opportunities
REQUIRED SKILLS AND EXPERIENCE
- Minimum 3+ years working in a similar role
- Must have a reliable vehicle
- Previous experience providing support via phone, email, face to face or remotely
- Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
- Experience with ticketing system such as ServiceNow or ConnectWise
- Excellent customer service skills
- Very good communication skills, both written and verbal
If your experience match the above and you can be available quickly, please apply now
Responsibilities:
ABOUT THE ROLE
In this role you will be accountable for the performance, quality and end-to-end delivery of reactive and proactive incident resolutions for any IT related issues and service request management for Information Systems applications, software, hardware and user administration.
- Provide Level 1-3 IT support to hundreds of end-users, and escalate issues when required to relevant teams
- Work in a modern Public Cloud environment
- Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
- Troubleshoot issues related to Systems, Applications, Software, Hardware and Networking
- Provide Remote support in a hosted environment supporting a broad range of business applications
- Work on a broad range of technologies such as Office 365, Routing and Switching, Active Directory, and Windows Server
- Adhere to SLAs with a strong customer focus
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Sydney NSW, Australia
