Senior Operation Manager

at  EN SAKABA JEM PTE LTD

Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.

• Provide inspired leadership for the organization.
• Make important policy, planning and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team

Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.

• Provide inspired leadership for the organization.
• Make important policy, planning and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team.

Outlets Management

• Outlet sales budget (or target) management; and management of KPIs.
• Outlet cost control: Labour cost, food cost, operating cost; e.g. utilities, disposable products and others.
• Improving on outlet operation flow and SOP manual.
• Improving on outlet promotion and marketing activities.

• Well versed in menu and operations, train and lead the team to achieve higher performance.Handling or dealing with customer feedback, complaint and comment in a professional way.

People Management

• Involving team members recruitment and hiring.

• Conduct and review training such as orientation, on the job training (OJT) and others.Monitor team members’ training progress and performance evaluation.

Other

• Plan and conduct monthly outlet meeting with target and action plan.
• Monthly outlet performance analysis and audit, analysis and action plan.
• Ensure outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, liquor and others.