Senior Operations Engineer

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Sun Life’s Contact Centre Infrastructure (CCI) team is looking for a dynamic AWS Developer to join our team on our journey to migrate contact centres to AWS. Sun Life is migrating 60 contact centres across Canada, US and Europe to our new Amazon Contact CCaaS contact centre platform.
We need eager team members to join the CCI team to assist in our transformation to infrastructure as code and adopt the latest contact centre technologies to drive business benefits.

JOB DESCRIPTION:

• Working in a fast-paced, collaborative, hybrid-agile work environment, your developer role will assist in the development migration and operationalizing of services in our environment. Your role will be focused on AWS development and DevOps, and you’ll participate with other team members in our Foundation and business squads.
• Participate in Daily Standups and work with Jira tasks and Confluence to manage your work and share your knowledge of DevOps and AWS services.
• Development work will be focused on shared Foundation services for our CCaaS offering, using various AWS services in addition to Amazon Connect. Sun life uses a comprehensive integrated framework model for contact centres, built on Lambda and DynamoDB.
• Your SDLC experience ensures your development is supportable and considers the full support lifecycle – you understand the implications of “you build – you support it”. Documentation is key to update information in the CCI Confluence pages, including tools such as Draw.IO and Miro to fully explain your work. Knowledge transfer through demoes and presentations are needed for others working in Operations, and business teams.
• As a self-starter, you look beyond the immediate ask to consider the options and work with new technologies and a hands-on approach to learning and continuous learning. You’re willing to look up information and learn while doing, along with taking formal training. You like to share your knowledge and learn from others.
• Occasional evening / weekend work may be required to support code migrations.

Please refer the Job description for details