Senior Operations Manager

at  ING Group

Senior Operations Manager
Reporting to the Head of Tech -Data, Analytics & AI, the Senior IT Operations Manager sits within the IT Leadership team and will be responsible for driving operational excellence and ensuring the health and availability of IT systems.
This role will be primarily focused on run activities but will also maintain a backlog of continuous improvement initiatives to ensure that as an organisation we are not just responsive to issues but also looking at opportunities to improve our products and offerings for end customers.

ABOUT US

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home. We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

• Ensure timely resolution of incident and problem tickets.
• Effectively managing IT risk by providing the tribes a forward view on key focus areas and delivering on planned initiatives.
• Establish ways of working / delivery lifecycle for successful execution on the risk roadmap for the IT assets for your tribe.
• Manage any vendors/3rd Parties to the agreed service levels and governance standards.
• Partner with senior stakeholders to communicate our risk and stability position.
• Engage with other tribe leadership teams to be involved in their planning and release processes to mitigate risks to security, reliability and cross-functional delivery Lead the development and implementation of the Technology strategy for your respective domains of responsibility.