Senior Operations Processor - Global Employee Relations, Accommodations

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 2+ years of Employee Relations experience
• Knowledge and understanding of Human Resources ServiceNow AND Workday
• Outstanding problem solving, investigative, and decision making skills
• Strong organizational skills
• Experience performing quality reviews and ensuring control procedures are followed
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience recognizing and mitigating risk by executing and monitoring controls
• Ability to work in a fast paced deadline driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skill

Wells Fargo is seeking a Senior Operations Processor to join the Accommodations Team within the Human Resources Advisory Group.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
• Support and mitigate risk by executing and monitoring controls.
• Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations.
• Use technical expertise in the designated area to provide support to the operations of the business.
• Provide feedback and present ideas for improving or implementing processes and customer support.
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers across the business.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Employee Relations experience
• Knowledge and understanding of Human Resources ServiceNow AND Workday
• Outstanding problem solving, investigative, and decision making skills
• Strong organizational skills
• Experience performing quality reviews and ensuring control procedures are followed
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience recognizing and mitigating risk by executing and monitoring controls
• Ability to work in a fast paced deadline driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills