Senior Operations Supervisor

at  Aramex

JOB REQUIREMENTS

Bachelor Degree in Industrial Engineering, business, or related fields
Logistics experience or similar
Strong English proficiency (Arabic is a PLUS)
Additional Proficiency: Advanced MS office Knowledge (Excel, word, outlook, etc.) / Power BI (or similar) / WMS

SKILLS:

• Strong Logistics & Project Management proficiency
• Leadership & Team building capabilities
• Problem solving and analytical skills
• Segment Structure Management & Stakeholder Management Skills
• Communication and Interpersonal Skills
• Brilliant written & verbal skills
• Business writing skills (procedures, presentations, financial, etc.)

JOB PURPOSE

The Logistics Senior Supervisor is responsible for overseeing and coordinating the daily operations of the logistics department. Implement and execute all warehousing activities efficiently assigned to them as per standards to ensure meeting SLAs.

TYPICAL DUTIES INCLUDED ARE, BUT NOT LIMITED TO

• Perform operational procedure to ensure high levels of customer service/satisfaction.
• Support the supply chain team with developing new, customized solutions for customers.
• Meet customer’s SLAs for all customers.
• Ensure meeting team’s KPI’s.
• Setting KPI’s for direct reports and conduct annual review.
• Ensure training warehouse staff on customized logistics procedure and requirements for new customers.
• Conduct regular “workload distribution review” for efficiency increase.
• Ensure identifying direct reports training needs and propose training needed to HR.
• Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.
• Facilitate the flow of information horizontally and vertically.
• Train and develop direct reports.
• Ensures end of month billing is run monthly correctly and on time.
• Monitor and manage the team to ensure performance is up to standard.
• Utilize available resources to meet customer’s SLA.
• Adhere to company HSSE, compliance and sustainability corporate policies, processes, and standards.
• Acts on all assigned outcomes of the quality audits.
• Adhere to all shipping and handling legislations.
• Makes sure WMS is updated on time and accurately and as per the procedures.
• Makes sure customer’s SLAs are met.
• Responsible for maintaining accurate stock levels and avoid discrepancies.
• Adherence to company HSSE, compliance and sustainably corporate policies and standards