Senior Performance Analyst

at  Department for Work and Pensions

JOB SUMMARY

Please note this role requires Security Check clearance. For further information, please see ‘Selection process details’.
At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.
Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.
We are going through a once-in-a-generation digital transformation - a task of size and scale unmatched elsewhere in this sector. We’re revamping our users’ digital experiences to make significant changes for our 22 million customers.
You’ll join a close-knit team at the heart of one DWP’s highest priority transformation projects – the Health Transformation programme. This team is responsible for both the Personal Independence Payments (PIP) and Health Assessment services.
If you love using data to get people thinking differently and users are central in everything you do, join DWP Digital and help us get this right.

JOB DESCRIPTION

DWP teams need information about how our digital solutions are used and whether they meet our users’ expectations. Gathering this insight helps us make better, more-informed choices. Your mission, should you choose to accept it, will be to turn data into stories that help DWP understand and measure our users’ needs.
You’ll use your interpersonal skills to build and nurture relationships, using your knowledge of user journeys to gently guide them down the path of continuous improvement. This will involve collaborating to understand priorities then supporting the development of meaningful performance measures.
You will manage a small team of digital performance analysts who will provide you with the capacity to provide insightful analysis. You will step in to help with any complex elements of this work.
The strategic conversations you have will generate your team’s projects – being able to prioritise and delegate will ensure we focus resource in the right places.
This is leadership role where you will set day-to-day priorities for the team. You will be a key role model for the digital performance community who will look to you to offer coaching and guidance on the best tools and methods of data collection to use.
If you are looking to contribute to new thinking and be involved in challenging transformation projects, all with a great work life balance, we would love to speak with you.
We care about our employees and can offer you an environment that is family-friendly, supportive and inclusive in an organisation with real social purpose.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Performance Measurement

Benefits

• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

THE MAXIMUM SALARY FOR THE GRADE IS £63,517, HOWEVER A DIGITAL ALLOWANCE OF UP TO £3,695 PER ANNUM IS AVAILABLE FOR EXCEPTIONAL CANDIDATES, BASED ON OUR ASSESSMENT OF YOUR SKILLS AND EXPERIENCE. OUR OFFER TO SUCCESSFUL CANDIDATES WILL BE BASED ON AN ASSESSMENT OF YOUR SKILLS AND EXPERIENCE AS DEMONSTRATED AT INTERVIEW.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

TYPE OF ROLE

Analytical
Architecture and Data
Customer Insight
Digital
Information Technology