Senior Performance & Relationship Manager

at  NSW Trains

SENIOR PERFORMANCE & RELATIONSHIP MANAGER

Organisation/Entity: NSW Trains
Job category: Safety
Job location:Sydney, NSW, AU, 2000
Job reference number: 94419
Employment type: Permanent Full-Time
Salary range: An attractive remuneration package

ABOUT YOU

You are an experienced senior Performance and Relationship professional, looking for challenge and meaningful work!
You love complexity and thrive in a fast- paced, diverse and multi-stakeholder environment where your contributions are recognised.

You demonstrate expertise in:

• Using your commercial savvy to solve complex commercial and contractual problems and lead commercial and contractual negotiations.
• Building, maintaining and developing mutually beneficial stakeholder relationships.
• Ability to build trust, influence and communicate effectively on strategic and operational matters with senior stakeholders, service providers and team members at all levels applying a commercial and customer centric mindset.
• Applying standards, legislation, policy and guidelines in the provision of services to customers.
• Advising and implementing best practice methodologies to reduce costs and ensure accurate budget forecasting.
• Advocacy and excellent interpersonal communication skills with an intuitive ability to understand and drive performance, productivity, and engagement, including being comfortable having the difficult conversations.
• Articulating and presenting complex information simply, for all levels and types of audiences, enabling critical business decisions to be made.

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

IN THIS ROLE, YOU’LL:

Manage, develop and maintain a wide range of key relationships with internal and external stakeholders and providers to assess and ensure critical contracts and current commercial arrangements are aligned to the services delivered.
Provide an overview of the value for money provided to NSW TrainLink and manage strategic commercial discussions in a meaningful way with stakeholders to deliver tangible and recognisable results for passengers and the communities of NSW.
Advocate on behalf of NSW TrainLink to drive business performance and to ensure high quality performance objectives are met. This requires the ability to influence and negotiate with senior stakeholders responsible for the service offerings provided.
Identify and contribute to the continual improvement of strategies, processes and tools to provide and promote strong service delivery to NSW TrainLink and to support improvements in the cost to serve.

PERMANENT, FULL TIME ROLE | THIS POSITION CAN BE BASED ANYWHERE IN NSW.

For more information on this position and business unit, view the role description.

THIS ROLE IS HYBRID-FRIENDLY, MEANING YOU CAN MIX IN-PERSON DAYS AT YOUR TEAM’S HOME BASE LOCATION WITH REMOTE DAYS.

What are you waiting for…? Connect with us. Apply now!