Senior Portfolio Manager - Transaction Banking

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, debit and credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
Group Transaction Banking is an integral part of HSBC’s retail banking and generates significant revenue for the group. We serve customers’ core needs of Everyday Banking including Liabilities and Debit Card. We have an exciting opportunity for a Senior Portfolio Manager

In this role you will:

• Support Wealth & Personal Banking to deliver the Liabilities (Retail Deposits Products i.e Current, Savings, Time Deposits, Overdraft, Debit Cards & Services) objectives and goals across the Regions and Countries
• Product and portfolio management for Retail deposits and debit cards with exposure to Balance Sheet and Liquidity management and the card networks (Visa and MasterCard)
• Provide operational business direction on the technical, strategic and operational aspects for growing the Transactional Banking business
• Grow revenues, balances and sales and drive transactional banking initiatives across markets, especially in the area of fees
• Deliver world class payments journeys and capabilities to our customers across channels with a strong focus on Mobile. Improve customer experience, ensure strong cost management and identify cost efficiencies through streamlining
• Work closely with the Group Head of Liabilities to provide Strategy & Stewardship for growing Deposits profitably, developing our debit card strategy and building Global strategic capabilities and transforming Global Retail Platforms for driving growth across all Regions and Countries and with Product Development team
• Act as Senior Product Owner to lead the delivery of debit cards and liabilities strategy and capabilities and lead ongoing product development and deploy globally if applicable.

Requirements

To be successful in this role you should meet the following requirements:

• Strong product management skills focused on transaction banking. Cards and liquidity management experience is essential and wider payments product experience would be a strong positive.
• Proven experience in senior stakeholder management in a complex organization structure
• Strong technical knowledge of Retail Banking products – especially debit cards and liquidity - and market/industry review for strategy formulation
• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and decisions. Proven experience in the digital and contact centre servicing areas
• Strong customer centricity and proven track record of building successful customer centric solutions and delivering positive customer outcomes
• Experience of operating with multi geography teams and differing cultures
• Strong knowledge of mobile servicing and customer experience management – functionally, operationally and financially – in particular in a digital context

This role is based in London. Also advertised in Hong Kong.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

In this role you will:

• Support Wealth & Personal Banking to deliver the Liabilities (Retail Deposits Products i.e Current, Savings, Time Deposits, Overdraft, Debit Cards & Services) objectives and goals across the Regions and Countries
• Product and portfolio management for Retail deposits and debit cards with exposure to Balance Sheet and Liquidity management and the card networks (Visa and MasterCard)
• Provide operational business direction on the technical, strategic and operational aspects for growing the Transactional Banking business
• Grow revenues, balances and sales and drive transactional banking initiatives across markets, especially in the area of fees
• Deliver world class payments journeys and capabilities to our customers across channels with a strong focus on Mobile. Improve customer experience, ensure strong cost management and identify cost efficiencies through streamlining
• Work closely with the Group Head of Liabilities to provide Strategy & Stewardship for growing Deposits profitably, developing our debit card strategy and building Global strategic capabilities and transforming Global Retail Platforms for driving growth across all Regions and Countries and with Product Development team
• Act as Senior Product Owner to lead the delivery of debit cards and liabilities strategy and capabilities and lead ongoing product development and deploy globally if applicable

To be successful in this role you should meet the following requirements:

• Strong product management skills focused on transaction banking. Cards and liquidity management experience is essential and wider payments product experience would be a strong positive.
• Proven experience in senior stakeholder management in a complex organization structure
• Strong technical knowledge of Retail Banking products – especially debit cards and liquidity - and market/industry review for strategy formulation
• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and decisions. Proven experience in the digital and contact centre servicing areas
• Strong customer centricity and proven track record of building successful customer centric solutions and delivering positive customer outcomes
• Experience of operating with multi geography teams and differing cultures
• Strong knowledge of mobile servicing and customer experience management – functionally, operationally and financially – in particular in a digital contex